A sample conversation of what I might say:
Hi Lisa this is Julia with AB, how are you today? I'm calling to see how I can help you get started. Oh, is that little ones I hear in the back ground? Yes I have two kiddos myself. So, do you work outside the home? What brings you to AB? Thats one of my goals too. What are you looking to accomplish? Have you had a chance to look at steps 1-5? No, well I tell you what do you think you can take a look at that this week. Great, also let me give you our team website that will show you our step by step approach. When can we get back together to discuss the steps and what you'll see on our webpage? How about Fri, that way we can also discuss the conference call you listened to. Great, I'll talk to you Friday at 1pm. I'll send you an email with what we've spoke about as well. Have a wonderful day, look at what we've discussed and I look forward to speaking with you Fri. at 1pm.
If they have looked at links 1-5 the end of the conversation might be like this. Great you've looked at steps 1-5, do you have any ?’s. Off our team website I'd like for you to download our goal sheet and fill it out before(set follow up time). Also on the website you'll notice our step by step approach which lays out exactly what to do every step of the way. Did you get a chance to listen to any of our training calls? The reason why it's beneficial for you to listen to the conference calls is it will help kick start your business in the most successful way possible. You're able to learn from the best! So, lets recap what are you going to do this week. (ie upgrade, permission emails, complete my goal sheet and put my marketing budget together, order GTT's, etc) Sounds great. Lets talk in a few days say Wed at 10am?
Remember, your goal is to help your new upgraded member find their one person. (find one to find one to find one)
For those who have toured but haven't done anything else. Your AB is sending them automated emails. You also will want to send them an email or call them and just ask - did you know you can look at our business and get an awesome free product that will boost your energy for only $2.95? If you're on the phone with them offer to walk thru the tour with them right then and there. Basically, you're just curious why they haven't taken advantage of such a great offer. They can't find a better deal than this. You may also want to send them the "upgrade email".